Workflow
Patient Triage Workflow
Patient triage is the workflow by which a care team assesses arriving patients and prioritizes them according to clinical urgency, so the most time-sensitive cases are seen first. It typically moves from intake and presenting-complaint capture, through structured assessment, to acuity prioritization and routing to the right care setting. Intelligent healthcare systems can support triage by helping standardize data capture, surface relevant patient context, and keep the worklist organized — always under clinician oversight.
How the workflow runs
- 01
Intake
The patient is registered and the presenting complaint, arrival time, and basic identifiers are captured.
- 02
Assessment
A clinician records vital signs, history, and symptoms using a structured assessment so cases can be compared consistently.
- 03
Prioritization
An acuity level is assigned against a recognized triage scale, ranking how quickly the patient needs to be seen.
- 04
Routing
The patient is directed to the appropriate care area, queue, or clinician based on acuity and available capacity.
FAQ
Frequently asked questions
- What is the goal of patient triage?
- To ensure patients are seen in order of clinical urgency rather than arrival time, so the most critical cases receive attention first.
- Can AI make triage decisions on its own?
- No. Intelligent systems are designed to support triage — organizing information and surfacing relevant context — while a qualified clinician makes the assessment and decision.
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